Jitafun's Privacy Policy — Your Data, Our Responsibility

Welcome to jitafun. This privacy policy explains how jitafun collects your personal information, how that information is used, and the steps we take to keep it safe. By using our platform, you are considered to have agreed to this privacy policy.

Jitafun believes privacy is a fundamental right for every user. We collect only the minimum information necessary to provide our services — nothing more. Our entire system is designed to keep your data secure at all times and prevent unauthorized access.

This policy applies equally to jitafun's website, mobile app, and all other digital services. If you have any questions, our support team is always ready to help.

We collect various types of information when you create an account and use our services on jitafun. This information is necessary to provide you with the best experience and to keep your account secure.

Jitafun uses the information we collect solely for specific, defined purposes. We never use your data for anything beyond what is listed below:

• Account Management: Your information is used to create, verify, and secure your account.
• Payment Processing: Financial information is required to process deposits and withdrawals securely.
• Customer Support: Your information is used to resolve issues and provide you with support.
• Security & Fraud Prevention: Data is analyzed to detect suspicious transactions or unusual account activity.
• Legal Obligations: Information may be disclosed in compliance with legal directives when required by the authorities.
• Service Improvement: jitafun analyzes usage patterns to continuously improve the gaming experience.
• Personalized Offers: Promotions and bonus offers are tailored to your preferences.
• Responsible Gaming: Your gaming patterns are monitored to identify signs of problem gambling and offer assistance where needed.

Jitafun stores your data on secure servers. All information is kept encrypted, and only authorized personnel can access it when necessary. Every access event is logged and regularly audited.

• Account Information: Retained for the duration of active account use and for up to 5 years after account closure.
• Financial Transaction Records: Retained for a minimum of 7 years due to legal requirements.
• KYC Documents: Retained for up to 5 years after verification.
• Gaming History: Retained for up to 3 years after account closure.
• Customer support conversations: Retained for up to 2 years after resolution.

Jitafun does not generally share your personal information with anyone. However, limited disclosure may occur in the following circumstances:

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum information needed to process transactions. They operate under their own privacy policies.
• KYC Verification Service: Approved third-party services may be used for identity verification.
• Legal Authorities: Data may be disclosed pursuant to a court order or directive from a regulatory authority.
• Business Transfers: In the event of a sale or merger of jitafun's business, data may be transferred, but the new owner will be bound by the same privacy policy.
• Security Partners: Limited information may be shared with security service providers for fraud detection and prevention purposes.

Jitafun signs strict data processing agreements with every third party, ensuring they use your information only for the specified purpose and do not use or share it elsewhere.

Jitafun uses cookies and similar tracking technologies on our website. These help improve your browsing experience and keep the site running smoothly. We use three types of cookies:

• Essential Cookies: Essential for the site's core functionality. Used to maintain login sessions, security verification, and more. Disabling these cookies will prevent the site from functioning properly.
• Functional Cookies: Used to remember your preferences such as language selection and theme settings. These personalize your experience.
• Analytics Cookies: Used to analyze site usage and improve our services. All collected data is completely anonymous.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause some jitafun services to not function properly.

Jitafun believes every user should have full control over their own data. That is why we provide you with the following rights:

Jitafun is a platform exclusively for adults. The minimum age to use our services is 18. We do not knowingly collect information from anyone under the age of 18.

• Age Verification: Age verification is mandatory at registration. Age is confirmed via national ID card or passport.
• Underage Accounts: If we become aware that a minor is operating an account, that account will be closed immediately.
• Data Deletion: Any data found to have been collected from a minor will be deleted immediately.
• For Parents: If you believe your child is using jitafun, please contact us. We will take immediate action.

Jitafun uses industry-leading security technology to protect your data. Our security systems are regularly tested by independent third-party security experts.

• 256-Bit SSL Encryption: The highest level of encryption is applied to all data transmitted through the website and app.
• Two-Factor Authentication (2FA): Additional verification is required when logging in and for large transactions.
• Firewall Protection: An advanced firewall system blocks unauthorized access and protects against cyber attacks.
• Regular Security Audits: A full security review is conducted once every three months.
• Data Backup: Automated backups are performed daily and stored on separate encrypted servers.
• Access Control: Staff can only access the information necessary for their specific role — nothing beyond that.

Jitafun may update this privacy policy from time to time. Changes may be made in response to service updates, new legal requirements, or user feedback.

• Change Notification: You will be notified in advance of any significant changes via email or app notification.
• Effective Date: The effective date will be clearly stated with each update.
• Consent: Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
• Previous Versions: Previous versions of the policy are available upon request.

For any privacy-related questions, requests, or complaints, please contact our data protection team. We typically respond within 7 business days.

• Email: [email protected]
• Live Chat: Click the chat icon at the bottom-right corner of the site (available 24/7)
• Support Ticket: Open a support ticket from your account dashboard

If you are not satisfied with how your complaint has been resolved, you have the right to escalate it to the relevant regulatory authority. jitafun takes all user complaints seriously and strives to resolve them promptly.